Description: A Study on Development of Knowledge Management System in IT and ITES Organisations in Hyderabad, A.P. (1995–2014) examines how organizations leveraged knowledge as a strategic asset during the rapid growth of the IT sector in Hyderabad.
The period from 1995 to 2014 marked a transformation driven by liberalization, the rise of IT infrastructure, and the establishment of hubs like HITEC City, which attracted global IT and ITES firms. During this time, organizations increasingly adopted Knowledge Management Systems (KMS) to capture, store, share, and utilize both tacit and explicit knowledge for improving efficiency and innovation.
Knowledge management involves systematic processes of acquiring, organizing, sharing, and applying knowledge to enhance organizational performance and value creation. IT and ITES companies in Hyderabad implemented KMS using technologies such as databases, data mining, artificial intelligence, and communication systems to support decision-making and learning.